Teams Telephony makes teamwork easy
Communicativ has been a partner of Microsoft for many years, specialising in the implementation, integration and rollout of Microsoft communication solutions. The goal: to make business communication more efficient. Together we examine the scope of the project and use our unique approach to make the switch to Teams Telephony in an accelerated, anecdotal and innovative way.
Features
- Direct number for each user
- Also available on mobile devices via the Teams app
- Easy forwarding to colleagues via mobile phone
- Teams desk phones available
- Easy to change opening hours, queues and options menus
- Optimal home working with the same functions as the office
Benefits of calling with Microsoft Teams
- Expand the possibilities of Microsoft 365
- Enhance the value of Microsoft 365
- Telephony, chat and video in a single application
- Low costs
- Fixed monthly fee
- Available everywhere
Telephony as a service
DirectRoute365 is the Teams telephony-as-a-service platform developed by Communicativ to ensure optimal accessibility, continuity and functionality. More than 10 years of Microsoft experience has gone into this solution. With only an internet connection, we facilitate all telephony possibilities. Convenient and based on a ‘pay per use per month’ model. DirectRoute365 is available in more than 60 countries via one management platform.
Frequently asked questions about Teams Telephony
Can I replace my traditional telephone system?
Yes, this is possible. It is important to closely examine the functional needs in order to make the translation within in the future Teams telephony environment. We are happy to support you in making the transition.
Is there a solution for reception staff?
There are several possibilities to support the front office with the right functionalities. Let us advise you about the possibilities.
Is customer contact centre functionality supported?
Within DirectRoute365, we offer a basic contact centre solution for a small monthly fee. Reports and a live wallboard are included standard and, as an agent, you can also participate from home.
What hardware do we need to make calls?
There are many types of headsets and desk phones available. We provide custom hardware recommendations based on the type of user (personas).
Is there a minimum number of users to get started?
Our focus is on organisations with a minimum of 50 active users per month. A Microsoft 365 E1 license, including phone system license, is required to activate Teams Telephony.