Communicativ is responsible for the processing of personal data as disclosed in this Privacy Policy. We are aware of the trust you place in us. We therefore see it as our responsibility to protect your privacy. On this page, we tell you what data we collect when you use our website, why we collect this data, and how the site uses it to improve your user experience. So you will understand exactly how we work. This Privacy Policy applies to the services of Communicativ. You should be aware that Communicativ is not responsible for the privacy policies of other sites and resources. By using this website, you indicate your acceptance of our Privacy Policy. We respect the privacy of all users of our site, and ensure that the personal information you provide is treated confidentially. You can contact us via the contact page.

Communicativ processes your personal data when you use our services and/or provide us with this information. Below you will find an overview of the personal data we process (depending on our type of contact).

When you send us e-mail or other messages, we may retain those messages. Sometimes we ask you for your personal data that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on the secure servers of Communicativ or those of a third party. We will not combine this information with any other personal data we may have.

When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on the secure servers of Communicativ or those of a third party. We will not combine this information with any other personal data we may have. The data we process – where necessary – are:

• your first and last name
• your address details
• your company name
• your phone number
• your e-mail address
• your IP address
• your login credentials on your systems, and
• information about your activities on our website

Our website and/or services are not intended to collect data about website visitors under the age of 16, without the consent of their parent(s) or guardian(s). However, we are not able to verify whether a visitor is over the age of 16 years. We therefore encourage parents to monitor the online activities of their children to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data on a minor without consent, contact us and we will delete this information.

Communicativ processes your personal data for the following purposes:

• to be able to call or e-mail you if this is necessary to carry out our services.
• to analyse your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
• to communicate with you by sending electronic newsletters and/or keeping you informed of interesting content and actions.

Communicativ does not take decisions on matters that can have (significant) consequences for individuals based on automated processing. These are decisions taken by computer programs or systems, without a human being (for example, a Communicativ employee) being in between. You can always ask us which computer programs or computer systems we use.

Communicativ does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use a standard storage period of 1 year for personal data (personal details, address), with the aim of contacting you if necessary. Personal data of customers are retained for as long as the relationship lasts. Sharing personal data with third parties Communicativ will only disclose personally identifiable information to third parties where necessary to fulfill the agreement with you or to comply with a legal obligation.

On your first visit to our website, we told you about these cookies and asked permission to place them. To summarise: This site uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on the first visit to this website. This site uses cookies with a purely technical functionality. These ensure that the website works properly, and that, for example, your preferred settings are remembered. Statistical cookies help website owners understand. In addition, we place statistical cookies that help us understand how visitors use our website by collecting and reporting data anonymously. Cookies are also placed on this website by third parties. These include advertisers and/or social media companies.

You have the right to access, change or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Communicativ and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation stated by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for the withdrawal of your consent or objection to the processing of your personal data via our contact page. To ensure that you were the one who submitted the request for access, we ask that you send a copy of an identity document together with your request. In this copy, black out your passport picture, MRZ (Machine Readable Zone, i.e. the barcode at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Communicativ would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. We will respond to your request as soon as possible, but in any event within four weeks.

Communicativ takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us. Communicativ has taken the following measures to protect your personal data:

• security software on our PCs, such as a virus scanner and firewall.
• security software on the website.
• TLS (formerly SSL). We send your data via a secure internet connection. You can see this in the address bar: ‘https’ and the green padlock.

Communicativ takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us. Communicativ has taken the following measures to protect your personal data:

• security software on our PCs, such as a virus scanner and firewall.
• security software on the website.
• TLS (formerly SSL). We send your data via a secure internet connection. You can see this in the address bar: ‘https’ and the green padlock.